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- A booking may be cancelled via the website up to one calendar month prior to the date for which the service has been reserved and will receive a full refund
- Cancellations requested after this time must be made via the contact form on the website and refunds will be at the discretion of the management.
- Unfortunately, any bookings cancelled less than 48 hours before the booked start time will not be eligible for a refund.
- Any customer wishing to curtail the length of stay for a service, once the service has commenced, will be liable to pay the fee for the whole of the service booked.
